Technology

In addition to supporting SBCOE and its internal programs, the SBCOE Technology team provides varying levels of technology support to 11 rural school districts throughout San Benito County

List of some of the services provided by SBCOE IT:

• Internet services (ISP)
• Email services
• Firewall services
• Internet filtering
• Network monitoring
• Telephony services
• Antivirus
• Backup
• Chromebook administration

If you receive your IT support from SBCOE and you need help please submit a ticket to our work order system.

SBCOE Freshdesk Ticket System Portal
(login with your Office 365 username and password)

Alternatively you can email your ticket by sending an email to:

support@sbcoe.org

Please provide the following information:

• General location description: School, area, classroom etc.
• Problem: Please by as specific as possible and provide any relevant details.
• Timeline: Please let us know what specific time needs are present.

Thank you for your patience as we work to resolve your issue!

Many solutions to common issues can also be found within our knowldege base:

SBCOE Technology Support Knowledge Base